For technical difficulties: 10 resources to help fix most Canvas and Zoom problems
During the material pickup day at the start of the 2020-2021 school year, librarian Nichole Ballard-Long assists senior Brenna Arakelian determine what books she needs for her Quarter 1 classes. Students will not need to return those materials and pick up books or their Quarter 2 courses which begin on Oct. 26.
September 3, 2020
With the new school year starting online, issues with student’s technology have ranged from Zoom crashing, Canvas “locking students out” and parents being unable to view student work. There are, however, many resources to help out. Here are 10 resources to help resolve some serious tech problems.
For help connecting to Canvas, check out these sites:
https://community.canvaslms.com/t5/Student-Guide/tkb-p/student
https://community.canvaslms.com/t5/Mobile/ct-p/apps
For help resetting your Rockwood Password, check out this site:
https://id.rsdmo.org/idp/AuthnEngine#/authn
For help connecting to Zoom, check out these sites:
https://support.zoom.us/hc/en-us/articles/201362003
https://support.zoom.us/hc/en-us/articles/360028936531-Getting-started-with-Zoom-Phone-users-
For Chromebook Support, check out this site:
https://sites.google.com/rsdmo.org/rsd1to1/home?authuser=0
For Technology Tutorials, check out this site:
https://sites.google.com/rsdmo.org/technologytutorials/home
To request tech assistance online, check out this site:
https://rsdmo.incidentiq.com/guest/WHP3KZ7M/remote-support#top
To request farther assistance, here is the Help Desk Email and Phone number:
(636) 733-1111
