For technical difficulties: 10 resources to help fix most Canvas and Zoom problems

During+the+material+pickup+day+at+LHS%2C+librarian+Nicole+Ballard-Long+assists+senior+Brenna+Arakelian+by+figuring+out+what+books+she+needs+for+the+school+year.+

Sophia Scheller

During the material pickup day at LHS, librarian Nicole Ballard-Long assists senior Brenna Arakelian by figuring out what books she needs for the school year.

Caoimhe Farris, Staff Reporter

With the new school year starting online, issues with student’s technology have ranged from Zoom crashing, Canvas “locking students out” and parents being unable to view student work. There are, however, many resources to help out. Here are 10 resources to help resolve some serious tech problems. 

For help connecting to Canvas, check out these sites: 

https://community.canvaslms.com/t5/Student-Guide/tkb-p/student

https://community.canvaslms.com/t5/Mobile/ct-p/apps

For help resetting your Rockwood Password, check out this site:

https://id.rsdmo.org/idp/AuthnEngine#/authn

For help connecting to Zoom, check out these sites:

https://support.zoom.us/hc/en-us/articles/201362003

https://support.zoom.us/hc/en-us/articles/360028936531-Getting-started-with-Zoom-Phone-users-

For Chromebook Support, check out this site: 

https://sites.google.com/rsdmo.org/rsd1to1/home?authuser=0

For Technology Tutorials, check out this site:

https://sites.google.com/rsdmo.org/technologytutorials/home

To request tech assistance online, check out this site:

https://rsdmo.incidentiq.com/guest/WHP3KZ7M/remote-support#top 

To request farther assistance, here is the Help Desk Email and Phone number:

[email protected] 

 (636) 733-1111